Responsible office
Raiffeisen Rhein-Ahr-Eifel Handelsgesellschaft mbH
Im Mühlenfeld 22-28
53881 Euskirchen
Phone: 02251 - 9453-0
Fax: 02251 - 9453-87
E-Mail: info@raiffeisenservice.de
Responsible for data protection
Detlef Hüttermann
Im Mühlenfeld 22-28
53881 Euskirchen
Phone: 02251 - 9453-0
Fax: 02251 - 9453-87
E-Mail: info@raiffeisenservice.de
Outline:
1. Collecting personal data
2. Purpose of use
3. Forwarding of your personal data
4. Obtaining information when setting up a customer account
5. Your rights
6. Right of objection
7. Right to complain to the supervisory authority
8. Communication channels
9. Privacy policy for the use of WhatsApp
10. Duration of storage
11. Liability for content
12. Liability for links
13. Copyright
14. Server log files and webalizer
15. Cookies
16. Privacy policy for the use of Google Analytics
17. Privacy policy for the use of Google Maps
18. Privacy policy for the use of Vimeo
19. Contact form
20. Objection to advertising mails
21. Newsletter data
22. Appendix and technical notes
23. Changes to this privacy policy
24. Contact
The operators of these pages take the protection of your personal data very seriously. The confidentiality and integrity of your personal data is a personal concern to us. At the end of May 2018, the EU General Data Protection Regulation (EU-DSGVO) replaces the German Federal Data Protection Act (BDSG) and continues to include strong protection of your personal data. We treat this data confidentially and in accordance with the statutory data protection regulations and this privacy policy. Within the company, data protection is also a major concern for us. Our employees have been explicitly obligated to maintain secrecy and confidentiality and to comply with data protection regulations.
The information on this website has been compiled with great care. Nevertheless, no guarantee can be given for its correctness and completeness. For this reason, any liability for possible damages in connection with the use of this website is excluded. The use of our website does not create any contractual relationship between the user and us.
1. Collecting personal data
Personal data within the meaning of these data protection provisions are individual details about your personal or factual circumstances, i.e. all information that relates to an identified or identifiable natural person. This includes in particular in the context of business initiation as well as processing: Your surname and first name, your address as well as place of residence, your telephone as well as mobile number, your e-mail address as well as further details such as telephone number and address of your company / organization, etc. In the context of the application for a terminable customer account, additional information is obtained regarding customer-related bank details.
Personal data is collected, processed, stored and forwarded by RRAE only to the extent that this is absolutely necessary for the execution of an order and in order to be able to offer the contracting partner the desired information and services.
Personal data also includes information about your use of our website. In this context, we collect personal data from you as follows: Information about your visits to our website such as scope of data transfer, the location from which you retrieve data from our website, and other connection data and sources that you retrieve. This is usually done through the use of log files and cookies. You can find more information about log files and cookies below.
2. Purpose of use
RRAE uses your personal data exclusively for the following purposes:
3. Forwarding of your personal data
Personal data will only be forwarded by RRAE if this is absolutely necessary for the execution of an order and in order to be able to offer the contracting partner the desired information and services. This may include, but is not limited to, certification services, special laboratory services, special services in the energy sector, etc.
In some cases, we use service rental modules that provide data on our behalf to the respective customer (Agrar-Info, Tank-Info, Acker24, etc.). The service module provider (Land 24 GmbH) is a cooperative affiliated company and is obliged by us, among other things, to treat all data as strictly confidential; you are also prohibited from processing the data for purposes other than those agreed. The respective user sees exclusively after a log-in system on the state of the art own data and/or information to the own order process.
Beyond that, our company does not pass on your personal data to third parties, unless you have expressly consented to the passing on of data or we are obliged to pass on data due to legal regulations and/or official orders. We also do not sell your data to third parties, nor do we market it in any other way.
4. Obtaining information when setting up a customer account
As a rule, information is obtained from two institutions:
Schufa Holding AG and
Creditreform Boniversum GmbH
Schufa Holding AG
RRAE will obtain information from SCHUFA HOLDING AG, Kormoranweg 5, 65201 Wiesbaden, Germany, before setting up a terminable customer account or carrying out the order. In the event of non-contractual conduct (e.g., amount of claim after termination in the case of an undisputed claim), RRAE shall transmit this information to SCHUFA. If, after setting up a terminable customer account, such data from other contractual relationships accrue at SCHUFA, RRAE may also obtain information about this. SCHUFA's contractual partners are primarily credit institutions and credit card and leasing companies. In addition, SCHUFA also provides information to commercial, telecommunications and other companies that provide services and supplies against credit. The aforementioned data transfers may only take place in accordance with existing data protection legislation if this is permissible after considering all the interests concerned. When providing information, SCHUFA may also provide its contractual partners with a probability value calculated from its database to assess the credit risk (score procedure). The data subject can obtain information from SCHUFA about the data concerning him or her. General information about SCHUFA is available on the Internet at www.schufa.de
The service address of SCHUFA is: SCHUFA HOLDING AG, Servicecenter, Postfach 10 34 41, 50474 Köln.
Creditreform Boniversum GmbH
Our company checks your creditworthiness, among other things, when concluding contracts and, in certain cases where there is a legitimate interest, also for existing customers. For this purpose, we work together with Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, from which we receive the necessary data. Creditreform Boniversum GmbH is a consumer credit agency. It operates a database in which creditworthiness information about private individuals is stored. On this basis, Creditreform Boniversum issues creditworthiness information to its customers. In addition, Creditreform also provides information to credit institutions, finance leasing companies, insurance companies, telecommunications companies, Receivables management company, Shipping, wholesale and retail companies , as well as other companies that supply goods or services. Legitimate interests in the sense of Art. 6 (1f) EU-DSGVO may be: credit decision, business initiation, participation relationships, claim, credit assessment, insurance contract, enforcement information. In order to describe the creditworthiness, Creditreform Boniversum creates a score value for the data. Information on the details of the calculation of the score value is available at: https://www.creditreform.de/index.html
The service address of Creditreform is: Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss. The contact is Consumer Service, Tel.: 02131 36845560, Fax: 02131 36845570, E-Mail: selbstauskunft@boniversum.de.
5. Your rights
In addition to the right to revoke the consent you have given to us, you have the following additional rights if the respective legal requirements are met:
a) Right to information about your personal data stored by us in accordance with Art. 15 DSGVO; in particular, you may request information about the processing purposes, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the origin of your data if it has not been collected directly from you,
b) Right to have inaccurate data corrected or to have correct data completed in accordance with Art. 16 DSGVO,
c) Right to have your data stored by us deleted in accordance with Art. 17 DSGVO insofar as no legal or contractual retention periods or other legal obligations or rights to further processing are to be observed,
d) Right to restrict the processing of your data according to Art. 18 DSGVO.
e) Right to data portability pursuant to Art. 20 DSGVO, i.e. the right to have data provided by you transferred in a common, machine-readable format, or to request that it be transferred to another controller
f) Right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or our company headquarters for this purpose.
If you have any questions, comments or requests regarding the collection, processing and use of your personal data by RRAE, please also contact us using the contact details provided above.
6. Right of objection
You can revoke your permission to store your data at any time. To do so, please use our direct e-mail address info@raiffeisenservice.de or write us a short message and send it by mail.
After receipt of the objection/revocation, RRAE will no longer use the data of your contract partner for its own marketing purposes and will cease sending advertising materials. In this context, the complete deletion of customer data (after order or contract processing) is only possible after expiration of the legal retention periods of tax and commercial law. The blocking of data for the purpose of customer service remains unaffected.
7. Right of Appeal to the Competent Supervisory Authority
You have the right to file a complaint with the data protection authority (see point 5.). To do so, you can contact the authority that is responsible for your place of residence/your federal state. At this point, only the address of the State Data Protection Commissioner in NRW is given as an example:
Landesbeauftragter für den Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44
40102 Düsseldorf
Phone: 0211-38424-0
E-Mail: poststelle@ldi.nrw.de
The address of the supervisory authority responsible for you can be found on the Internet at
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
8. Means of communication
We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. In particular, we transmit your personal data in encrypted form. We use the SSL (Secure Socket Layer) coding system for this purpose.
The use of forms of communication, such as messenger services, is to be considered until a final decision of the data protection authorities regarding the scope and correspondence, with the basics of data protection in the overall case and will be adjusted in due course.
9. Privacy policy for the use of WhatsApp
The terms of use and privacy policy of WhatsApp (Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA) apply. The exchange of information with RRAE via WhatsApp is solely for general information purposes that are not legally relevant and does not replace a personal consultation in any form. Personal and account-related inquiries cannot be answered via this channel.
Legal declarations are not made via this media and cannot be accepted by RRAE. Please understand that, for security reasons, we cannot accept any legal orders or declarations via this communication channel.
We would like to point out that data is stored on servers of WhatsApp Inc. that are not subject to European data protection law, i.e. processing of personal data takes place in states outside the scope of Directive 95/46/EC. Confidentiality and data security may not be guaranteed with WhatsApp. RRAE is not liable for any damage caused by a use of this platform. By installing and using WhatsApp on your mobile device, you agree to WhatsApp's terms and conditions, over which RRAE has no control. These regulate in particular that you grant WhatsApp Inc. access to your telephone number and the contacts stored on your mobile device.
10. Duration of storage
We store your data as long as this is necessary for the provision of our agreed service. In all other cases, we delete your personal data in accordance with the provisions of the EU-DSGVO and the BDSG new; with the exception of such data that we must continue to keep in order to comply with legal (eg tax or commercial) retention periods (eg invoices). Upon request, we can send you a corresponding certificate of this deletion.
11. Liability for contents
The contents of our pages have been created with the highest diligence. However, we cannot guarantee the accuracy, completeness and timeliness of the content. As a service provider, we are responsible for our own content on these pages in accordance with § 7 paragraph 1 TMG under the general laws. According to §§ 8 to 10 TMG, however, we are not obligated as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under the general laws remain unaffected. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of such infringements, we will remove this content immediately.
12. Liability for links
Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.
13. Copyrights
The contents and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately. The European Commission provides a platform for online dispute resolution, which can be accessed at ec.europa.eu/consumers/odr/. The company does not participate in dispute resolution proceedings before a consumer arbitration board and is not obliged to do so.
14. Server log files and website organizer
When you access our website, connection data is stored. This means that every time a file is accessed or attempted to be accessed on this server, the following data about this process is stored in a log file (server log file) by default for the purpose of system security and for statistical purposes:
All these data are without direct personal reference. Personal data such as your name, address, telephone number or e-mail address are not collected.
Based on this, this offer uses the tool " Webmaster", a web analysis software for the statistical evaluation of the accesses of users to the offer. "Webalizer" creates overviews of, for example, the number of hits, file/page requests, visits, etc. based on the data from the server log files.
These evaluations are not merged with other data sources, in particular with personal data. The information generated is stored by our provider in Germany. It is not passed on to third parties.
15. Cookies
The Internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies help make our website more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device's memory until you delete them. These cookies allow us to recognise your browser when you visit the site again.
You can configure your browser to inform you about the use of cookies so that you can decide to accept or reject each cookie. Alternatively, your browser can automatically accept cookies under certain conditions or always reject them, and you can also tell it to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
16. Privacy policy for the use of Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
17. Privacy policy for the use of Google Maps
This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy location of the places indicated by us on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
More information on the handling of user data can be found in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/
18. Vimeo-Videos
We have integrated Vimeo videos on our website, which are stored on the provider's servers (Vimeo, LLC with headquarters at 555 West 18th Street, New York, New York 10011) and can be played from our website via an embed. When you play these videos, cookies are stored on your computer and data may be transferred to Vimeo.
When playing videos stored on Vimeo, at least the following data is currently transmitted to Vimeo LLC: IP address and cookie, the specific address of the page accessed by us, system date and time of access, identifier of your browser.
This data is transferred regardless of whether you have a Vimeo user account through which you are logged in or whether you do not have a user account. If you are so logged in, Vimeo LLC may associate this information directly with your account. If you do not want it to be assigned to your profile, you must log out of the Vimeo platform before activating the play button for the video.
Further information on the purpose and scope of data collection and processing by Vimeo can be found on this information page.
Cookies used (lifetime in brackets): vuid (2 years), __cf_bm (30 minutes)
19. Contact form
If you send us inquiries via the contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your permission. If you have given your permission for us to store your data (see contact form on our website), we will also use it for the purpose of further customer support (product information, warnings for farmers, information about new services, etc.).
20. Objection to Advertising Mails
We hereby object to the use of contact data published within the scope of the imprint obligation for the sending of unsolicited advertising and information material. The operators of these pages expressly reserve the right to take legal steps in the event of the unsolicited submission of advertising information such as spam emails.
21. Newsletter
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receive the newsletter. Further data will not be collected. We use this data exclusively for sending the requested information and do not share it on to third parties.
You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter or with a short e-mail to info@raiffeisenservice.de
22. Appendix and technique hints
Internet Explorer: Instructions at http://windows.microsoft.com/DE-DE/INTERNET-EXPLORER/DELETE-MANAGE-COOKIES#IE=IE-11-WIN-7
Mozilla Firefox: Instructions at https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Google Chrome: Instructions at https://support.google.com/accounts/answer/61416?hl=de
Safari: Instructions at https://help.apple.com/safari/mac/8.0/#/sfri11471
Consumer Information: Online Dispute Resolution pursuant to Article 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which you can find here: http://ec.europa.eu/consumers/odr
23. Changes to this Privacy Statement
RRAE reserves the right to change this privacy statement at any time with effect for the future. A current version is available on our website. Please visit the website regularly and inform yourself about the applicable privacy policy.
24. Contact
If you have any questions or suggestions, you can contact us directly at the following address:
Raiffeisen Rhein-Ahr-Eifel Handelsgesellschaft mbH
Im Mühlenfeld 22-28
53881 Euskirchen
Phone: 02251 - 9453-0
Fax: 02251 - 9453-87
E-Mail: info@raiffeisenservice.de